Call Center

Operators perform call centre services in a suitable environment and with all the necessary tools to ensure a dynamic and automatic process. Our service can be adapted from answering phones to handling product recalls. Virtually any business process you can do by phone, web or email we can handle from Grupo Nethexa.

You can use our services to extend your reach into new markets, provide more robust customer support and retain your existing customers. We even offer services for all phases of the sales process, from marketing to inside sales. By using Nethexa’s call centre services, your business will benefit by minimizing personnel and overhead costs.

Services are divided into four categories:

Inbound

We take the calls for you.

Outbound

WE MAKE the calls for you.

Automated

We automate processes for you.

Business Process Outsourcing (BPO)

DELEGATE the business process to us

Regardless of the type of business you have, answering the phones quickly and professionally is crucial to customer satisfaction. If you and your staff neglect the phones or find yourself preoccupied with calls instead of focusing on other aspects of running your business, our inbound call service could be for you.

We specialize in providing quality customer service. Our agents can take messages and handle frequently asked questions or perform more advanced tasks such as managing orders and processing payments. We also offer outbound services, enhancing your marketing campaigns and generating more and better business opportunities.

Our call service integrates efficiently with all our contact possibilities by monitoring and responding to emails, chat, text messages or moderate social media accounts. We provide high-quality service 24 hours a day, seven days a week, 365 days a year, including holidays. We treat all callers as our only priority, with warmth and professionalism.