IT Managed Services

Managed IT services allow your company to delegate its IT operations to expert hands in the operation and maintenance of everything related to information technology in your company. Nethexa Group as a Managed Service Provider (MSP) is partially or responsible for the IT systems of our clients, providing a clear scope as agreed in a Service Level Agreement (SLA). In addition, we are providing 24-hour monitoring, problem resolution and reporting, and more.

We are more flexible by incorporating within our solutions technologies such as Software as a Service (SaaS), Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) that allow much faster attention and deployment according to the needs of each client. Our managed IT services are combined with a network operations centre to proactively monitor systems, troubleshoot problems and perform work with a level of expertise and efficiency unparalleled by other solutions; also including our help desk that provides information and technical support to end-users at different levels according to the requirements of the incidents.

Benefits

Through managed IT outsourcing, SMBs can reap the benefits of receiving IT support at a significantly reduced cost compared to building a comparable in-house team. In addition, MSPs can also offer a great experience by actively managing multiple customer accounts that in-house teams collectively would not have.

Another benefit to managed IT services is a more significant opportunity for security expertise and successfully implemented security policies. MSPs work with standards such as PCI compliance day in and day out, allowing your company to adhere to parameters and regulations more quickly and transparently. For some organizations, especially in finance, healthcare, education and other industries, compliance is mandatory for the IT side. It requires the expertise and knowledge that a managed service provider can offer. MSPs can mitigate risk in this way while ensuring that the experts in charge of your IT operations are always up-to-date on the latest information, technologies and processes that will keep your infrastructure running efficiently and successfully in the future.

In addition, by using an MSP, organizations can project their monthly, quarterly, and annual IT expenditures and are free from focusing on this area of operational readiness. This allows SMBs to focus on growing their business without worrying about day-to-day IT issues or requirements.

Service Model

Nethexa Group uses its extensive IT expertise to solve problems efficiently. Unlike outage/repair providers, we employ the latest processes and software to proactively monitor endpoints, keeping systems up to date and preventing problems before they arise. Our team is also available 24 hours a day, seven days a week, 365 days a year (per SLA), allowing end-users to take nights and weekends off while Grupo Nethexa does the heavy lifting on tasks and processes performed during off-hours.

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At Nethexa Group, we offer this service at a flat recurring rate, tiered in levels (users, recurrence, capacity), offering a higher level of automation and a greater degree of management at higher levels according to the specified service level agreement. End users only pay for the services they require, increasing or decreasing according to business needs and demand. In addition, the end-user pays a single fee for services provided on-site, such as remote monitoring and management, help desk solutions, backup and disaster recovery, and more.

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Managed IT services thus become essential operating expenses to maintain core functionality, rather than additional expenses applied during the resolution of exceptional problems. This is how Grupo Nethexa enables its end-users to manage their business more smoothly and efficiently. In addition, we offer SaaS-based solutions at a price point that in-house options cannot achieve.

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Efficiency, consolidated resources and customer satisfaction, along with fixed rates, the ability to offer a broader range of services and serve a more extensive clientele, make Grupo Nethexa’s managed IT services the ideal solution for managing large and small IT systems for SMBs.

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